Why South Africa?
The BPO business in Cape Town in 2011 offered 4,000 jobs. There has been a remarkable expansion, offering 42,000 jobs in 2021 and continues to grow yearly. (Source investcapetown.com)
Why Cape Town?
Cost Efficiency: Lower labour costs and operational expenses compared to the UK.
Access to Talent: A large pool of skilled, English-speaking professionals with a mostly neutral accent.
Time Zone Advantage: Cape Town operates close to the same time zone as the UK, facilitating real-time communication.
Quality Service: Cape Town's BPO sector is known for providing high-quality customer service.
Government Support: The South African government offers incentives and support for BPO operations.
Scalability: Flexibility to scale operations up or down based on business needs.
Because of these factors, the BPO business in Cape Town has grown significantly over the last decade. The sector has grown from around 4,000 jobs in 2011 to over 42,000 jobs in 2021. The industry has attracted significant investments, contributing billions to the local economy and creating numerous employment opportunities. The talent pool is gaining relevant experience and adding its expertise to newly arriving companies.
Beyond Cape Town, we have been involved in offshoring projects in Durban and Port Elizabeth (Gqbeqa). Johannesburg is a vibrant international business hub that is worth exploring, too.